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Frequently Asked Questions**
1. How can I ensure the safety of my purchase?**
Rest assured, your safety is our priority. We are a certified safe site approved by VISA and Mastercard. All credit card transactions are handled through Virtual Card Services. Please note that we may request a photo ID and a completed credit card payment authorization form before dispatching your order. Failure to comply will result in order cancellation and a refund.
2. Can I make a purchase without using a credit card online?**
Absolutely! We offer EFT (Electronic Funds Transfer) and direct bank deposit as secure payment options. Here are our banking details for your convenience:
– Company: Down Under Wholesalers
– Bank: CBA
– Account: 1038 6662
– BSB: 06 2329
To proceed, place an order on our website to receive an order number for reference during your transaction.
3. When will I receive my item?**
While we can’t provide an exact delivery date, we’ll supply you with a tracking number to monitor your item’s progress online. Typically, we dispatch orders within 48 hours of payment receipt.
4. What if my item arrives damaged or incorrect?**
Contact Down Under Wholesalers within 24 hours of receiving your order. We’ll guide you through the claim process and promptly replace any damaged goods.
5. How does the shipping process work?**
You’ll receive a shipping quote and an updated invoice from Down Under Wholesalers within 1 business day after placing your order.
6. Are sales refundable?**
All sales are final. In the event that you need to return products, written approval from the company is required, and a 14% restocking fee will apply.
7. What if I forget my password?**
Simply click on “Forgot Password” on the Home Page. Enter your email address, and you’ll receive an email with instructions to reset your password.
8. How do I create an account?**
Register for an account [here](account_registration_link). Our administrators will review your application and send an approval notification email if you’re eligible for a retail account with Down Under Wholesalers.
9. Who can register on Down Under Wholesalers?**
Down Under Wholesalers caters exclusively to business entities such as tobacconists, cafes, vape stores, and online shops.
10. How will I receive my Tax invoice?**
Your tax invoice will be conveniently sent via email when your order ships.
11. What is our ABN?**
Down Under Wholesalers operates under the ABN: 68 456 987 923, trading as The Trustee for KAZZI GROUP TRUST.