You can only place an order  when you are registered with a valid Australian Business Number (ABN) approved by Down Under Wholesalers Pty Ltd

FAQ

 

 

1. How do I know if buying from you is safe?
We are a certified safe site by VISA and Mastercard. All of our credit card transactions are handled by Virtual Card Services. We don't store your credit card information on our site at all, thus making it 100% safe for you. Please be advised that we have the right to ask for a poto ID, a credit card payment authorization form to be filled before dispatching your order, failing to do so, results in cancelling the order and refunding the money back into the account.

2. I don't have a credit card, or don't want to use my credit card for online purchases, what can I do?
We accept EFT and direct bank deposit as valid forms of payment. Our Banking Details are:

Company  :   Austimpex
Bank         :   Nab
Acc Type  :   Cheque Account
Account    :   5747 31486
BSB          :   082-124

We also accept Money orders or cheques:

 

Company          : Down Under Wholesalers

Postal Address : P.O. box 1173 fyshwick 2609 ACT‏


Please note however, you need to place an order with us through our website first. This will let us give you an order number to use as a reference for your transaction.

 

 3.What personal information do you require?

We need your real name and surname as you need to sign for receiving the parcel. A valid email address so we can send you a tracking number. A valid phone number in case the delivery company need to contact you before delivering.Please note if you are paying via credit card, the name on the card must match with the name of the person ordering, otherwise are have the right too debit the credit card provided and refuse to send the parcel until we receive a photo ID and an authorization form from the person stated on the credit card. we also have the right to cancel the transaction and refund the money to the same credit card.

 

 4. Why don't you have a phone number listed on your site?
Due to the overwhelming number of calls we received, we decided to remove our telephone number so we could manage enquiries through email. Please send a mail through our "Contact Us" section, and we will be sure to get back to you ASAP.

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5. Can you tell me on which day exactly I will receive my item?
Unfortunately we cannot give you an exact delivery date but we can provide you with a tracking number, so you can track your item online. We normally dispatch within 48hours from receiving the payment.

 6. What guarantee do I have that you are going to delivery my order?
We offer a 100% guarantee that we will deliver your order to you. All orders are sent with a tracking number, the tracking number gets emailed to you, so you can follow each step of your parcels  journey. If for some reason we can't locate your order, we will replace it free of charge,(This offer stands for Australian residence only). We are unable to give our international customers any guarantees as some parcels may be stopped by customs. Check the law in your country before placing any orders.

 

7. My item has arrived damaged or is not what I ordered. What now?
We guarantee that your order will arrive at your door in perfect condition and will be what you ordered. You need to check that  items received are in a good condition before signing the courier papers. If your order arrives damaged or is not what you ordered you have a 48 hour window period to contact us to arrange a return. If you contact us after the 48 hour window period you will not be able to return the product unless it is an incorrect item that was delivered. Be advised using or opening an item may void this returns policy.

8. What should I do when my suburb doesn't appear when I enter my postal code?
If your postal code does not add your suburb to the drop-down list, you may be using the incorrect postal code - bear in mind the street postal code is what links to the suburb. If you are unsure please consult Australia Post office site to confirm your postal code. There is of course a chance that we do not have the postal code in our system - in such an event, please contact us, so we can query our couriers as to whether they deliver to this area. Depending on their response we will add the postal code and suburb to our system.

9. What should I do if I have forgotten my password?
Click Log In, then click on the "Forgot Password" link located at the bottom left of the log-in box. Once you have entered your email address in the pop-up box you will receive an email from us with a link to reset your password (if you do not receive an email, please check your spam folder). Click the link in the email and enter your new password in the pop-up box. That's it. Note: please make sure you use this link within an hour as it will expire.


10. Which web browsers can I use to view your site?
We support modern web browsers like Google Chrome, Mozilla Firefox and Internet Explorer 8 and newer. However, we do not support some older web browsers such as Internet Explorer 7 and older. If you do encounter any browser related problems, please try downloading a newer version or contact us so we can explore the problem.

11.Why do I need to fill up the authorization form ?

 The authorization form protects the credit card holder and our company rights, future orders will be processed much faster.
you only need to provide the authorization form if you are using credit card payment method. you can click here to download the authorization form.you can send us the authorization form to This email address is being protected from spambots. You need JavaScript enabled to view it. along with your order number or you can upload it on check-out.


12.what is our ABN ?

68 456 987 923